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Top FAQs Explore all FAQs
- What happens after I place my order? Do I get a proof before printing?
  
  After checkout, our dedicated Prepress team will review your design for any technical concerns and send a 2D digital proof of your custom boxes to your email within 24 hours. If any changes need to be made, you can send a note directly to our Prepress team through the proof page and they'll be happy to help with finalizing your design for printing.
- How do I know if my art is printable?
  
  Our dedicated in-house Prepress team will review your custom box design for any technical concerns (artwork resolution, blurriness, splits, thin lines, and bleeds) and if found, will note them for your attention in the proof. If you're unsure of how to fix any printing concerns that are noted, our Prepress representatives are happy to help you through the process. It's important to keep in mind that our team does not check for spelling or grammar errors, nor do they provide any subjective feedback on design content.
- What is the turnaround time on my order?
  
  Our Standard turnaround for most custom packaging orders is around 10 business days and Rush turnaround is 7 business days. These turnarounds do not include transit time (1 - 7 business days depending on your location). Special custom or bulk orders may require a few extra days to get setup and produced. Please note that during extremely busy times of year some orders may take longer to complete. While delivery estimates cannot be guaranteed, all dates shown at checkout are the quickest estimate we offer. If your delivery date is time sensitive, we highly recommend choosing Rush production and expedited shipping for your box orders.
- Can I get an instant quote for my order?
  
  Yes, you can select your size, material, and quantity on our free 3D design tool to instantly view a quote for your project. As you upload artwork, add text, or color the background in each panel of the 3D model, you'll see your Unit Price update in real-time.
- Can you print inside the boxes?
  
  Yes! We can print on the inside of any of our corrugated box styles. This includes Mailers, Shipping Boxes, and Tuck Tops (our secret menu product!). Product Boxes are currently limited to printing on the exterior only. You can even use our online box designer to design the inside of your custom boxes. For Shippers and Tuck Tops, we currently require a 2D dieline template be submitted for both the interior and exterior so we can set up your order as a custom order. You can also submit designs this way for our Mailer boxes, if you prefer to build on a 2D Illustrator template instead of our free 3D box design tool.
- How to get a dieline?
  
  If you prefer to work in 2D to create your design in Adobe Illustrator (or another tool outside of our website), we recommend using a dieline template. For corrugated and cardstock boxes, you can download a free template from the artwork upload page or within our online design studio. For our other products, dielines are available for download from the template section of the product detail page.

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What type of tape should I use on printed boxes?

What type of tape should I use on printed boxes?

Because digitally printed surfaces can be less porous than unprinted paperboard, not all tapes and adhesives will stick well.

We recommend reinforced water-activated tape when it’s needed. It provides strong adhesion and is tamper-evident. Self-adhesive tape can be a great alternative, but we recommend conducting an adhesion test with your printed boxes and the chosen tape, as adhesive quality can vary.

Packlane offers custom printed Water-Activated Tape and self-sealing Poly Tapes for an additional branded touch.

Do I need tape to assemble my box?

Shipping Box styles require tape or another adhesive to keep them securely closed.
Mailer Boxes and most other box styles close securely without tape. Still, we recommend using tape or another closure if they'll be shipped without additional outer packaging to help prevent tampering during transit.

Does temperature affect tape adhesion?

Yes. Cold temperatures can reduce the effectiveness of tape and shipping labels, especially those that use rubber or hot melt adhesives.

Product Information

What type of tape should I use on printed boxes?

Do I need tape to assemble my box?

Does temperature affect tape adhesion?

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