Let’s unpack your questions

You can reset or change your password by logging in to your Packlane account and then entering your current and new passwords on the Change Password page.

We do! At Packlane, we care about sustainability. Most of our paper-based material options contain recycled content to the highest degree allowed by industry standards. 

Kraft, Standard White, and Econoflex corrugated materials are made with a majority of recycled content. Other materials, such as SBS cardstock for Product Boxes and Dreamcoat board for corrugated boxes, contain less recycled content due to the manufacturing process. 

Our boxes are also printed in the USA using materials sourced locally, resulting in a lower carbon footprint than manufacturers that source raw or finished materials from overseas. 

All our unprinted box materials are fully recyclable. 

We provide custom quotes for bulk orders and specialized packaging projects. This typically includes: 

• Orders of more than 3,000 cardstock boxes 
• Orders of more than 10,000 corrugated boxes  
• Flexographic printing  
• Lithographic printing  
• Special coatings or finishing processes 
• Special dieline modifications and unique structural design  

To request a quote, submit your project through the Packlane Plus page. Fill out the form, including any project information you have, so our team can prepare a custom quote. 

You can check your order status and estimated delivery date on your My Orders page. 

Please keep in mind that estimated delivery dates are not guaranteed. Because each order is custom manufactured, production timelines may vary. Shipping delays may also occur after an order has been handed off to the carrier. 

If your order has already shipped, we recommend checking the carrier's tracking information for the most current delivery status. 

If your estimated delivery date has passed and your order has not been shipped, or if your tracking information shows a delay or other issue, don't hesitate to contact our Customer Service team. We'll be happy to review your order and provide an update. 

Packlane has implemented QR codes across all product lines to speed up processing and ensure that customers receive their correct orders. 

The codes are carefully placed so they will not be visible once boxes are assembled. They are placed after proofing, so you will not see a preview of the code’s placement. You can see an example of a QR placed on a Mailer Box below. 

If you have any other questions or concerns, please get in touch with our support team via any of the contact methods listed on the Contact Us page.