Due to material shortages industry-wide, our Dreamcoat material is currently available only on the exterior, and when ordering Dreamcoat, the interior will have...

Email*Best channel for more complex requests, such as Order Issues, Prepress/Artwork Support & Order Status UpdatesMonday - Friday, 8 am - 6 pm (CT) Submit a...

Unsure of how to assemble your corrugated boxes or just want to make sure you're doing it right? Watch this video, it helps! How to assemble a mailer b...

Econoflex is our first response to one of our most popular customer requests: a fully recyclable, budget-friendly, and environmentally conscious Shipping box so...

*Please note that our HDPrintGloss offerings now have a minimum order quantity of 50 units. HDPrint is our latest and greatest print option! With the help of new...

*Please note that our HDPrintGloss offerings now have a minimum order quantity of 50 units. Kind of! We currently have a glossy print finish option available on ...

Most adhesives don't stick well to inked (printed) surfaces, so it's important to plan ahead when purchasing tape and choosing a location for the shipping label...

We do! Here at Packlane, we care passionately about sustainability! The majority of our cardboard material options contain recycled content, to the highest degr...

Our boxes are 100% printed and produced in the USA, so feel free to brag proudly about that!...

Our corrugated boxes are produced with single wallboard. You can read about the default thicknesses of our box materials here. ...

Yes, we do! Just like our boxes, we offer fully customized paperboard or corrugated cardboard inserts to fit inside any custom boxes you order from us. The curr...

The flute of your box largely depends on the dimensions and style.  Our default board (material) stock for each style is as follows: Box Style Flute/Caliper ...

Product boxes are made from 16pt SBS paperboard, meaning they are too thin to withstand shipping alone. While they are excellent choices for display and int...

Definitely. Many of our customers do this and report that our mailer boxes hold up excellently in transit. They can be shipped all by themselves with no extra c...

We are happy to provide quotes for bulk or super custom orders!  Some things that fall into this category are typically: More than 2000 units of a...

Yes! We also offer Tuck Top boxes, which feature the styling and proportion of our product boxes but are constructed from corrugated cardboard. This allows them...

Yes and no. The print quality (clarity or sharpness of the printed design) is the same on both material options. The difference you will notice is in the prin...

We don't currently have the ability to print metallics or foils on our boxes, but we have White Ink available on our single-sided Kraft material orders!  We use...

The printed finish on your boxes will largely depend on which Material and Print Finish option you've selected when ordering your boxes. Ink density also pl...

Kraft (brown) and Standard White have a natural, matte material feel. Our premium Dreamcoat material has a smoother soft-touch feel in comparison and a pure whi...

Yes, we're good like that. Fill out this form with your name and delivery address and we'll send you a pre-printed sample for you to admire, hang on you...

You can reset or change your password here.  Please be sure you are logging in on the main website "packlane.com" and not the support portal (support.packlan...

*Please note that our HDPrintGloss offerings now have a minimum order quantity of 50 units. Yes, you can place a small test order of 1-10 custom Mailer, Shipper,...

*Please note that our HDPrintGloss offerings now have a minimum order quantity of 50 units. To Restock a previous order without making changes to your artwork, ...

Designing and ordering on the 3D design toolIf you have individual artwork elements such as logos, images, or text, you can customize dimensions and specificati...

As you customize your box on the box designer page, you will see the price per unit update in real time. On that page, you will select the size, material, quant...

*Please note that our HDPrintGloss offerings now have a minimum order quantity of 50 units. For custom-printed, custom-sized boxes with your artwork, our minimum...

Because each of your boxes may pass through proofing and production at different times and with different requirements, we generally ask that you checkout with ...

When you have your artwork ready on your dieline template, please submit your finished dieline file here (.AI .PDF or .EPS). We'll do a quick review of the f...

*Please note that our HDPrintGloss offerings now have a minimum order quantity of 50 units. Yes, you can place a small test order of 1-10 custom Mailer, Shipper,...

Cancellations may occur any time before you approve the proof for your order! If you need to cancel your order for any reason, send a message to contact@pac...

All artwork and order specification changes must occur before you approve the proof for your order! Some changes are quick and easy, and can be made during the ...

All new orders receive a 2D digital proof via email within 24 hours of submitting your order. Our Prepress team will include advisories regarding any technical ...

If your order hasn’t arrived by the Estimated Delivery Date shown on your My Orders page, please remember that our delivery estimates (listed in your order/proo...

Rush priority and our new mid-speed standard turnaround option are available on qualified* orders. Our current rush production speed is 4 - 6 business days, and ...

Please note: All dates are presented as estimates only and are not guaranteed. Production turnarounds may change without notice as conditions change rapidly to ...

We do! The more boxes you order, the lower the unit price. You can see the price breaks on our 3D box designer pages by looking at the "Quantity" ta...

Absolutely! Our Packlane Plus team is happy to help advise on the best print methods for the most cost-effective solution. *Please note that if ordering over 2,...

Pricing is generally a factor of six things: Dimensions (depth is the most influential measurement on pricing) Box style Percentage of ink coverage (how much ...

The tax exemption qualifiers and application processes vary by state, and Packlane is not authorized to advise on these points.  For the most up-to-date an...

No, so feel free to channel your inner Picasso to create as colorful a masterpiece as you like. As a digital CMYK printer, a portion of our pricing is base...

We ship from several production facilities, all within North America (USA and Canada). Depending on your order's specifications and delivery address, your or...

When you order multiple items, we note that your jobs are related, but cannot guarantee that they will be combined for shipping. Due to proof approvals and...

Packlane does not offer color matching services at this time, and cannot guarantee the consistency of color appearance between multiple orders, or between the w...

We ship using standard parcel services like FedEx for most orders and via LTL freight for larger orders, neither of which can deliver to a Post Office box. Plea...

It can be quite expensive to ship outside of North America, but we do ship internationally. Please fill out your complete address in the checkout form for a shi...

If you are ordering a large quantity (around 400+ units of a medium-large size box), we may be shipping your order via LTL freight instead of a parcel Ground se...

We can only offer combined shipping when the combined mass of the orders reaches the minimum for an LTL freight shipment, and the orders contain the same size a...

Not at the moment. Sorry!  If you'd like to ship to different destinations, please place them as separate orders. We can only cancel and replace the ex...

We ship all boxes flat, to secure the lowest shipping rates and better ensure safe transit. Our Mailers are delivered as fully unassembled box sheets, but don’t...

You can reset or change your password here.  Please be sure you are logging in on the main website "packlane.com" and not the support portal (sup...

Contact our Customer Support team and we'll be happy to help change the shipping method for your order! We'll get you quotes for the new methods and will simply...

Our checkout page is the best place to go for this! The most accurate way to estimate your order's shipping cost is to create a "mockup" order for...

For most orders, we ship using a parcel service such as FedEx. However, larger orders (over 180 lbs) are more likely to ship on a pallet via LTL freight. FedEx ...

Short story: Because your state says so. :) Packlane is legally required to collect sales tax from a list of states under which Packlane has a “sales tax nexus....

Possibly! Tax exemption is declared on a per-order basis.  It is solely your responsibility as the purchaser to make that declaration on each of your orders wit...

There are 2 ways to apply for exemption of sales tax collection with Packlane: Before checkout - On your My Orders page there is a button to submit your reque...

The coupon code you received can be used on any purchase you make at Packlane. Coupons earned through PackPerks can be used only once and expire 18 months after...

To open and interact with a 3D proof file that we've sent to you, please follow these steps (You may also click here to view a screencast of this process):  Sa...

Yes, we can print inside of your boxes on any of our corrugated box styles! This includes Mailers, Shippers, and Tuck Tops. Our paperboard product boxes are cur...

Using vector artwork for white ink allows you to selectively decide which areas you would like printed in white or printed in color.  At this time, double-side...

Digitally-printed white ink can be the star of the show as the only color on your box, or it can be used alongside our full-color digital printing processes on ...

Any non-photographic content (including graphics and text) is recommended to be provided to us as vector-based files. These help to ensure printed lines and ima...

Barcodes are not recommended for digital printing on corrugated materials. We strongly recommend sourcing printed barcode stickers to go with our boxes for...

Assets from Canva can work great for your custom boxes!  If you plan to lay everything out in a single image per box panel:  In Canva, click on the "Use custom...

If you prefer to work in 2D to create your box design in Adobe Illustrator (or another tool outside of our website), we recommend using a dieline template. You ...

What size should I order? For help with sizing, we highly recommend checking out our sizing page here! We offer helpful tips on the process, along wit...

While you've always been able to design both sides of our Mailer boxes using a dieline file, you can now do it easily using our online box designer!  D...

Color Settings All digital printing is done in CMYK; RGB colors will be auto-converted to CMYK for printing. To prevent any unexpected shifts in color appearance...

We will only use CMYK colors for digital printing: Cyan, Magenta, Yellow, Black. Full-color digitally-printed CMYK inks produce a wide variety of color options a...

Definitely! We can create a dieline template for you to use, totally free. Just submit a request! As you're setting up your artwork on the template, please take ...

Creating artwork in the White_Ink color ensures that we know clearly what you want to print as white ink. Create a new color swatch in the Swatch...

Our innovative Econoflex print technology achieves crisp, fine lines with half-tone designs, comparable to Flexographic printing, on 100% recycled and recyclabl...

Raster ImagesUsually labeled as a .jpg, .png, .psd, .tif, or sometimes a .pdf file. We strongly encourage high resolution 300 ppi images. Lower resolutions ...

Lithographic print, also known as “offset” or “litho” print, is the most commonly used form of print for large quantity runs of commercial packaging (primary re...

In litho lamination, artwork is printed directly onto the liner paper as described in our article on Lithography (often onto a white SBS sheet). This liner pape...

Thank you for your loyalty to Shiplane over these past months. We're sorry to say, however, that Shiplane will shortly be sailing off into the sunset. ...

Packlane has implemented QR codes on all our product lines to speed up processing and ensure that customers receive their correct orders. The codes are carefully...