Last Updated: November 1, 2022
When we use the term “Personal Information,” we mean information that relates to an individual who is directly or indirectly identifiable.
We do not knowingly allow any users under the age of sixteen (16) to use or otherwise access the services of the Site. We do not seek any personal information (or any information at all) from any persons under 16 years old. Because we do not intentionally collect any information from children under the age of 16, we also do not knowingly sell, share or disclose such information to third parties. If you are under 16 years old, you may not use the Site. If you have reason to believe that a child under 16 years of age has provided us with information, please contact us at firstname.lastname@example.org
How We Collect and Use Your Information
Information You Provide Us
In order to access and use certain areas and services of the Site, to sign up for accounts and make purchases, users may be asked for Personal Information, including:
- Identifiers, such as your name, address, email address and telephone number;
- Commercial information, such as business name, address and telephone number);
- Categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as account or credit card numbers and other payment information. We collect this information when you sign up for an account or make a purchase on the Site, in order to process your transaction.
We will also process shipping receipt and routing information, including recipient contact information, forwarding directions, shipment routing and tracking, pickup and delivery information, shipment status, delivery destination, packaging, number of pieces, weight, shipment content, recipient signatures for proof of delivery, physical location, and customs information.
While you may decline to provide certain information to us, it may render you unable to access certain services and features offered through the Site. By making a purchase on the Site, you consent to our providing your Personal Information to our services providers and such third parties as we determine is necessary to process your transaction, such as credit card companies and banking institutions used to process the transaction. You also have the ability to access and change the Personal Information that you have provided to Packlane by use of the appropriate features on the Site.
Information From Third Parties
If necessary, Packlane obtains consumer information from third-party providers in order to improve the accuracy of our customer database and to increase our understanding of our customers or to identify potential customers. For example, we receive updated addresses from the National Change of Address (NCOA) service to assist us in having the correct addresses for our customers.
Information We Collect From Social Media
We collect publicly available information from social media platforms such as profile information and posts. Such information may include identifiers, such as your name, address, email address and telephone number, as well as other information you or others make publicly available.
Information We Collect Automatically
When you use the Site, we collect certain internet or other electronic network activity information automatically as described in this section. As discussed further below, we may use a variety of technologies to assist in collecting this information.
Log Files. For all users of the Site, the Site's web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to the Site), type of Internet browser, and visitor's IP address. (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a user's email address.
Cookie information may allow us to determine things like the URL of the website you visited before coming to this website, the type of browser or mobile device you are using to access the Site, your IP address, language, approximate geographic location, and time zone. We, and/or our authorized third party service providers may automatically collect this information when you access and use the Site through the use of electronic tools like log files and cookies. We use this information to troubleshoot, administer the Site and its services, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized third party service providers to measure the overall effectiveness of our online tools, content, and programming.
Do Not Track Signals from Web Browsers
The Site is not presently configured to support Do Not Track ("DNT") signals from web browsers.
Use of Information for Business or Commercial Purposes
The user information (including Personal Information) we collect is used to process requests, to fulfill orders, to process and collect payments, for customer service, to market and improve Packlane products and services, to customize your experience on the Site, and to contact you with updates to the Site and other information. Packlane may also use your information to provide you with information we believe may be of interest to you. If you do not wish to receive marketing information, email us at email@example.com. Email messages will also provide you with an opportunity to opt-out of receiving this information. Please note, changes to your preference may not be effective immediately.
Additional reasons we may use Personal Information include:
- To improve and customize the Site, products or services;
- To provide, maintain and secure the Site;
- To monitor usage of the Site and to perform data analytics;
- For fraud prevention and detection and to comply with applicable laws;
- To enforce or defend our rights, ourselves or through third parties to whom we delegate such responsibilities;
- To share data with police, law enforcement, tax authorities or other government agencies where we have a legal obligation and to comply with applicable laws, regulations or codes of practice;
- To investigate and resolve complaints and manage regulatory matters, investigations and litigation; and
- For evaluation, negotiation, and implementation of an actual or potential business transfer or change of ownership of all or part of our business.
Sharing of Information
We do not share any user information obtained through the Site, unless one of the following circumstances apply:
- To Service Providers
From time to time, we will disclose your information (on a confidential basis) to service providers and others that we use in the ordinary operation of the Site, such as account and billing, payment card processing, user experience research and surveys, website hosting and support and maintenance. In addition, we may disclose information associated with you with third parties who provide advertising and marketing services to us, such as Google. These service providers may have access to personal information needed to perform their services, but generally are not permitted to share or use non-aggregated personal information for any other purpose
- Customers With Whom You Are Affiliated
If you use our products or services as an authorized user on behalf of another customer, we may share your Personal Information with the customer responsible for your access to the services to the extent this is necessary for providing our products and services, verifying accounts and activity, investigating suspicious activity, or enforcing our terms and policies.
- With Your Consent
We will share personal information with outside companies, organizations, or individuals when we have your consent to do so.
- For Legal Reasons
We will share user information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonable necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request; or
- protect against harm to the rights, property or safety of us, our users or the public as required or permitted by law.
- Business Transfer
Packlane has security measures in place to protect customer information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we employ security measures to protect data, we cannot guarantee the security of any information transmitted to the Site and are not responsible for the actions of any third parties that may receive any such information.
Password-protected areas of the Site can be accessed only with a valid password. Each password owner is responsible for keeping the password confidential and safe.
Users Outside of the United States
Data Subject Rights
Depending on your residency, you may have certain data subject rights. These rights vary by state and country, but they may include the right to: (i) request additional disclosures about the Personal Information we collect, use, and disclose, i.e., a "Request to Know (Categories of Information)"; (ii) obtain a copy of Personal Information, i.e., a "Request to Know (Specific Pieces of Information)," sometimes called the Right to Access; (iii) request deletion of Personal Information, i.e., a "Request to Delete Information," sometimes called the Right to Be Forgotten; (iii) opt out of the sale of Personal Information if we were to sell Personal Information, i.e., a "Request to Opt Out." We do not sell your information, so you are already opted-out of such sales. California law prohibits discrimination against you for exercising any of these rights, for example by charging a different price or denying goods or services, and we will not discriminate against you for exercising any of these rights. However, we may charge a different price or rate or provide a different level or quality of goods or services when that difference is reasonably related to the value provided to us by the data. Additionally, in some circumstances, such as if you request that we delete your data, we may not be able to complete a request for a good or service because we will not have the required information to deliver it.
How to Exercise Data Subject Rights
If you wish to exercise any of these rights, please email firstname.lastname@example.org with the phrase "Data Subject Rights" in the subject line. You may also call us toll-free at 844.380.7053 or complete this web form. We will review your requests and respond accordingly. The rights described herein are not absolute and we reserve all of our rights available to us at law in this regard. Additionally, if we retain your Personal Information only in de-identified form, we will not attempt to re-identify your data in response to a Data Subject Rights request.
If you make a request related to Personal Information about you, we will need to verify your identity. To do so, we will request that you match specific pieces of information you have provided us previously, as well as, in some instances, depending on the sensitivity of the data, provide a signed declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. If it is necessary to collect additional information from you, we will use the information only for verification purposes and will delete it as soon as practicable after complying the request. For requests related to particularly sensitive information, we may require additional proof of identification.
If you make a Data Subject Rights request through an authorized agent, we will require written proof that the agent is authorized to act on your behalf.
We will process your request within the time provided by applicable law.
Additional Privacy Rights in California ("Shine the Light")
If you are a California resident, you have the right to request information about how we share certain categories of personal information with third parties. California law gives you the right to send us a request at a designated address to receive the following information:
- Categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
- Names and addresses of the third parties that received that information; and, if the nature of the third party's business cannot be determined from their name, examples of the products or services marketed.
- We may provide this information in a standard format that is not specific to you. The designated email address for these requests is email@example.com.
How do I contact Packlane?
Our postal address is:
14931 Califa Street, Suite 301
Sherman Oaks, CA 91411
We can be reached via email at firstname.lastname@example.org or by telephone at 855-289-7687.