Email

*Best channel for more complex requests, such as Order Issues, Prepress/Artwork Support & Order Status Updates

Monday - Friday, 8 am - 6 pm (CT)

• Submit a Support ticket here
• Or email us directly at contact@packlane.com

Chat

*Best channel for immediate assistance, website navigation & tech-related inquiries.

Monday - Thursday,  9am - 3pm (CT)

Friday,  9am - 1pm (CT)

• Click on Help in the lower right corner of our website and type your question; if the suggested articles are not helpful, click the Live Chat button to connect to our Chat team

Phone Support

*Our phone support team will not be able to assist you with Order Issues, Prepress/Artwork Support & Order Status Updates at this time.  

Do you have other questions? You can schedule a call with our Support team here.