Help

Questions before you buy? Not sure where to start? Need ideas to best protect your products?

We’re easy to talk to. Let us know how we can help!

Mon - Fri, 8am - 6pm (CT)

Artwork File Check
prepress@packlane.com

within 4 hours
(during business hours)

Email Us
contact@packlane.com

within 30 mins to 4 hours
(during business hours)

Call Us 877-508-1227

available

Mon - Thu, 9am - 3pm / Fri, 9am - 1pm (CT)

Chat with Us

available
Top FAQs Explore all FAQs
- What happens after I place my order? Do I get a proof before printing?
  
  After checkout, our dedicated Prepress team will review your design for any technical concerns and send a 2D digital proof of your custom boxes to your email within 24 hours. If any changes need to be made, you can send a note directly to our Prepress team through the proof page and they'll be happy to help with finalizing your design for printing.
- How do I know if my art is printable?
  
  Our dedicated in-house Prepress team will review your custom box design for any technical concerns (artwork resolution, blurriness, splits, thin lines, and bleeds) and if found, will note them for your attention in the proof. If you're unsure of how to fix any printing concerns that are noted, our Prepress representatives are happy to help you through the process. It's important to keep in mind that our team does not check for spelling or grammar errors, nor do they provide any subjective feedback on design content.
- What is the turnaround time on my order?
  
  Our Standard turnaround for most custom packaging orders is around 10 business days and Rush turnaround is 7 business days. These turnarounds do not include transit time (1 - 7 business days depending on your location). Special custom or bulk orders may require a few extra days to get setup and produced. Please note that during extremely busy times of year some orders may take longer to complete. While delivery estimates cannot be guaranteed, all dates shown at checkout are the quickest estimate we offer. If your delivery date is time sensitive, we highly recommend choosing Rush production and expedited shipping for your box orders.
- Can I get an instant quote for my order?
  
  Yes, you can select your size, material, and quantity on our free 3D design tool to instantly view a quote for your project. As you upload artwork, add text, or color the background in each panel of the 3D model, you'll see your Unit Price update in real-time.
- Can you print inside the boxes?
  
  Yes! We can print on the inside of any of our corrugated box styles. This includes Mailers, Shipping Boxes, and Tuck Tops (our secret menu product!). Product Boxes are currently limited to printing on the exterior only. You can even use our online box designer to design the inside of your custom boxes. For Shippers and Tuck Tops, we currently require a 2D dieline template be submitted for both the interior and exterior so we can set up your order as a custom order. You can also submit designs this way for our Mailer boxes, if you prefer to build on a 2D Illustrator template instead of our free 3D box design tool.
- How to get a dieline?
  
  If you prefer to work in 2D to create your design in Adobe Illustrator (or another tool outside of our website), we recommend using a dieline template. For corrugated and cardstock boxes, you can download a free template from the artwork upload page or within our online design studio. For our other products, dielines are available for download from the template section of the product detail page.

About

My account

Help

Questions before you buy? Not sure where to start? Need ideas to best protect your products?

We’re easy to talk to. Let us know how we can help!

Mon - Fri, 8am - 6pm (CT)

Artwork File Check
prepress@packlane.com

within 4 hours
(during business hours)

Email Us
contact@packlane.com

within 30 mins to 4 hours
(during business hours)

Call Us 877-508-1227

available

Mon - Thu, 9am - 3pm / Fri, 9am - 1pm (CT)

Chat with Us

available

Top FAQs Explore all FAQs

What happens after I place my order? Do I get a proof before printing?

After checkout, our dedicated Prepress team will review your design for any technical concerns and send a 2D digital proof of your custom boxes to your email within 24 hours. If any changes need to be made, you can send a note directly to our Prepress team through the proof page and they'll be happy to help with finalizing your design for printing.
How do I know if my art is printable?

Our dedicated in-house Prepress team will review your custom box design for any technical concerns (artwork resolution, blurriness, splits, thin lines, and bleeds) and if found, will note them for your attention in the proof. If you're unsure of how to fix any printing concerns that are noted, our Prepress representatives are happy to help you through the process. It's important to keep in mind that our team does not check for spelling or grammar errors, nor do they provide any subjective feedback on design content.
What is the turnaround time on my order?

Our Standard turnaround for most custom packaging orders is around 10 business days and Rush turnaround is 7 business days. These turnarounds do not include transit time (1 - 7 business days depending on your location). Special custom or bulk orders may require a few extra days to get setup and produced. Please note that during extremely busy times of year some orders may take longer to complete. While delivery estimates cannot be guaranteed, all dates shown at checkout are the quickest estimate we offer. If your delivery date is time sensitive, we highly recommend choosing Rush production and expedited shipping for your box orders.
Can I get an instant quote for my order?

Yes, you can select your size, material, and quantity on our free 3D design tool to instantly view a quote for your project. As you upload artwork, add text, or color the background in each panel of the 3D model, you'll see your Unit Price update in real-time.
Can you print inside the boxes?

Yes! We can print on the inside of any of our corrugated box styles. This includes Mailers, Shipping Boxes, and Tuck Tops (our secret menu product!). Product Boxes are currently limited to printing on the exterior only. You can even use our online box designer to design the inside of your custom boxes. For Shippers and Tuck Tops, we currently require a 2D dieline template be submitted for both the interior and exterior so we can set up your order as a custom order. You can also submit designs this way for our Mailer boxes, if you prefer to build on a 2D Illustrator template instead of our free 3D box design tool.
How to get a dieline?

If you prefer to work in 2D to create your design in Adobe Illustrator (or another tool outside of our website), we recommend using a dieline template. For corrugated and cardstock boxes, you can download a free template from the artwork upload page or within our online design studio. For our other products, dielines are available for download from the template section of the product detail page.

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Holiday Print Schedule

Holiday Print Schedule

While the holidays are usually full of joy and celebration, lots of shipping delays creep up unexpectedly. Be one step ahead by following our holiday shipment guidelines and suggestions below.

The dates below are estimates for US Domestic orders shipping Fedex Ground. Orders shipping LTL are likely to have longer transit times. Order delivery date ranges are estimated at checkout and will be updated if your proof approval is received more than 24 hours after ordering.

Shipping carriers are reporting widespread delays and have suspended guarantees on expedited shipping methods, at least through the end of 2025 and into the new year.

These dates assume print-ready artwork and proof approval within 24 hours of placing your order. Delays in proof approval will result in recalculation of your estimated delivery dates.

Not all orders qualify for Rush Production.

For delivery by

November 24-28, 2025

Thanksgiving Week

Product	Standard Production w/ Ground Shipping	Rush Production w/ 2-day Shipping
Mailer Boxes (varies based on qty)	11/04/2025	11/14/2025
Shipping Boxes	10/27/2025	11/12/2025
Corrugated Product Boxes	10/23/2025	11/10/2025
Cardstock Product Boxes	10/21/2025	11/10/2025

For delivery by

December 1-5, 2025

Christmas Shipping

Product	Standard Production w/ Ground Shipping	Rush Production w/ 2-day Shipping
Mailer Boxes (varies based on qty)	11/11/2025	11/21/2025
Shipping Boxes	11/03/2025	11/19/2025
Corrugated Product Boxes	10/30/2025	11/17/2025
Cardstock Product Boxes	10/28/2025	11/17/2025

For delivery by

January 2-8, 2026

Early January

Product	Standard Production w/ Ground Shipping	Rush Production w/ 2-day Shipping
Mailer Boxes (varies based on qty)	12/12/2025	12/24/2025
Shipping Boxes	12/04/2025	12/22/2025
Corrugated Product Boxes	12/02/2025	12/18/2025
Cardstock	11/28/2025	12/18/2025

Holiday Print Schedule

For delivery by

November 24-28, 2025

Thanksgiving Week

For delivery by

December 1-5, 2025

Christmas Shipping

For delivery by

January 2-8, 2026

Early January

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