Ordering & Samples

You can make changes to your order until you approve your proof.

What changes can I make during the proofing process?

The following updates can be made to your order before proof approval:

• Replace the artwork file(s)
• Add or remove text
• Fix an issue called out in the proof notes
• Change a color
• Change box dimensions or size
• Change the box style
• Add or remove inside printing
• Change the order quantity
• Change the box material
• Change the shipping address or shipping method
• Cancel the order

If you need to make a change to your order, contact our Customer Service team before approving your proof.

What if I've already approved my proof?

Once your proof has been approved, your order moves into production and can no longer be changed or canceled.

How do I change the shipping address?

You can update the shipping address or shipping method any time before your order ships.

Once FedEx has picked up your order, in-transit address changes incur a minimum $20 address change fee per package. This fee covers FedEx charges, is charged to the payment method used for your order, and is non-refundable.

For freight shipments, address change fees vary by carrier. Our shipping coordinator will provide a quote upon request.

Any changes to shipping or the shipping address after pickup may result in delayed delivery.