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Top FAQs Explore all FAQs
- What happens after I place my order? Do I get a proof before printing?
  
  After checkout, our dedicated Prepress team will review your design for any technical concerns and send a 2D digital proof of your custom boxes to your email within 24 hours. If any changes need to be made, you can send a note directly to our Prepress team through the proof page and they'll be happy to help with finalizing your design for printing.
- How do I know if my art is printable?
  
  Our dedicated in-house Prepress team will review your custom box design for any technical concerns (artwork resolution, blurriness, splits, thin lines, and bleeds) and if found, will note them for your attention in the proof. If you're unsure of how to fix any printing concerns that are noted, our Prepress representatives are happy to help you through the process. It's important to keep in mind that our team does not check for spelling or grammar errors, nor do they provide any subjective feedback on design content.
- What is the turnaround time on my order?
  
  Our Standard turnaround for most custom packaging orders is around 10 business days and Rush turnaround is 7 business days. These turnarounds do not include transit time (1 - 7 business days depending on your location). Special custom or bulk orders may require a few extra days to get setup and produced. Please note that during extremely busy times of year some orders may take longer to complete. While delivery estimates cannot be guaranteed, all dates shown at checkout are the quickest estimate we offer. If your delivery date is time sensitive, we highly recommend choosing Rush production and expedited shipping for your box orders.
- Can I get an instant quote for my order?
  
  Yes, you can select your size, material, and quantity on our free 3D design tool to instantly view a quote for your project. As you upload artwork, add text, or color the background in each panel of the 3D model, you'll see your Unit Price update in real-time.
- Can you print inside the boxes?
  
  Yes! We can print on the inside of any of our corrugated box styles. This includes Mailers, Shipping Boxes, and Tuck Tops (our secret menu product!). Product Boxes are currently limited to printing on the exterior only. You can even use our online box designer to design the inside of your custom boxes. For Shippers and Tuck Tops, we currently require a 2D dieline template be submitted for both the interior and exterior so we can set up your order as a custom order. You can also submit designs this way for our Mailer boxes, if you prefer to build on a 2D Illustrator template instead of our free 3D box design tool.
- How to get a dieline?
  
  If you prefer to work in 2D to create your design in Adobe Illustrator (or another tool outside of our website), we recommend using a dieline template. For corrugated and cardstock boxes, you can download a free template from the artwork upload page or within our online design studio. For our other products, dielines are available for download from the template section of the product detail page.

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What are the differences between your corrugated materials?

What are the differences between your corrugated materials?

Packlane offers four corrugated material options, each with a different appearance and finish. All corrugated materials are available with the same board weights, either E-Flute or B-Flute.

Kraft

Kraft has a natural brown color on both the inside and outside of the box with a matte finish. It's a great choice for brands seeking a rustic or eco-friendly aesthetic.

Faux Kraft

Faux Kraft is created by printing a natural kraft pattern on both the inside and outside of the box, on Standard White material with a matte finish. This technique creates the natural look and feel of Kraft material while producing vibrantly colored graphics, with the added option to simulate white-ink printing on Kraft in unprinted areas. See more details about Faux Kraft.

Standard White

Standard White material is white on both the inside and outside and has a natural matte finish. It is our most popular option, offering a quality printing surface and great all-around performance.

Dreamcoat

Dreamcoat is our premium bright white, clay-coated material with a smooth feel and a satin finish; printing on Dreamcoat produces the most vibrant colors.

The chart below provides a summary of the differences between these materials:

Material	Color	Finish	Best For
Kraft	Brown inside and out	HDPrint Matte	Natural, rustic branding
Faux Kraft	White material printed with a kraft pattern inside and out	HDPrint Matte	The look and feel of Kraft, with more vibrant colors and simulated white ink effects
Standard White	White inside and out	HDPrint Matte	Everyday custom packaging
Dreamcoat	Bright white inside and out	HDPrint Satin	Premium packaging with vibrant colors

If you'd like to compare materials in-person before ordering, we recommend requesting a free Sample Kit to see print quality, finishes, and box construction firsthand.