Artwork Guidelines | Will I See a Proof for My Order?

Help

Questions before you buy? Not sure where to start? Need ideas to best protect your products?

We’re easy to talk to. Let us know how we can help!

Can’t find what you’re looking for? Get a custom quote

Mon - Fri, 8am - 6pm (CT)

Artwork File Check
prepress@packlane.com

within 4 hours
(during business hours)

Email Us
contact@packlane.com

within 30 mins to 4 hours
(during business hours)

Call Us 877-508-1227

available

Mon - Fri, 24/5 / Sat - Sun, 8am - 7pm (CT)

Chat with Us

available
Top FAQs Explore all FAQs
- What happens after I place my order? Do I get a proof before printing?
  
  After checkout, our dedicated Prepress team will review your design for any technical concerns and send a 2D digital proof of your custom boxes to your email within 24 hours. If any changes need to be made, you can send a note directly to our Prepress team through the proof page and they'll be happy to help with finalizing your design for printing.
- How do I know if my art is printable?
  
  Our dedicated in-house Prepress team will review your custom box design for any technical concerns (artwork resolution, blurriness, splits, thin lines, and bleeds) and if found, will note them for your attention in the proof. If you're unsure of how to fix any printing concerns that are noted, our Prepress representatives are happy to help you through the process. It's important to keep in mind that our team does not check for spelling or grammar errors, nor do they provide any subjective feedback on design content.
- What is the turnaround time on my order?
  
  Our Standard turnaround for most custom packaging orders is around 10 business days and Rush turnaround is 7 business days. These turnarounds do not include transit time (1 - 7 business days depending on your location). Special custom or bulk orders may require a few extra days to get setup and produced. Please note that during extremely busy times of year some orders may take longer to complete. While delivery estimates cannot be guaranteed, all dates shown at checkout are the quickest estimate we offer. If your delivery date is time sensitive, we highly recommend choosing Rush production and expedited shipping for your box orders.
- Can I get an instant quote for my order?
  
  Yes, you can select your size, material, and quantity on our free 3D design tool to instantly view a quote for your project. As you upload artwork, add text, or color the background in each panel of the 3D model, you'll see your Unit Price update in real-time.
- Can you print inside the boxes?
  
  Yes! We can print on the inside of any of our corrugated box styles. This includes Mailers, Shipping Boxes, and Tuck Tops (our secret menu product!). Product Boxes are currently limited to printing on the exterior only. You can even use our online box designer to design the inside of your custom boxes. For Shippers and Tuck Tops, we currently require a 2D dieline template be submitted for both the interior and exterior so we can set up your order as a custom order. You can also submit designs this way for our Mailer boxes, if you prefer to build on a 2D Illustrator template instead of our free 3D box design tool.
- How to get a dieline?
  
  If you prefer to work in 2D to create your design in Adobe Illustrator (or another tool outside of our website), we recommend using a dieline template. For corrugated and cardstock boxes, you can download a free template from the artwork upload page or within our online design studio. For our other products, dielines are available for download from the template section of the product detail page.

About

My account

Home
Support
Will I see a proof for my order? How do I know if my art is printable?

Will I see a proof for my order? How do I know if my art is printable?

All new orders receive a 2D digital proof via email within 24 hours of submitting your order. Our Prepress team will include advisories regarding any technical artwork issues they encounter when preparing your artwork for proofing. See this article for more information on resolving artwork concerns during proofing.

As the customer, you are responsible for reviewing spelling, design layout, size, color, and material. Packlane is not responsible for errors approved on proofs.

If you haven't received your proof to your email inbox within 24 hours of placing your order, please check your Spam/Junk, Promotions, and Updates folders or message our Support team.

Will I see a proof for my order? How do I know if my art is printable?

{{formName}}