Packaging up 2024: Top 10 customer reviews from the Packlane community

We had a fantastic year of packaging adventures and creating custom solutions for all kinds of businesses. As we wrap up 2024, let’s look back at some of the best customer reviews from our happy packaging pals!

1. High quality product at a fair price

“My client was very happy with the result of our box. He wanted ‘Apple’ packaging on a budget. The pre-press department was very helpful helping me with the bleeds on this fairly complex layout. Packlane will be our go-to in the future.” — L.M.

2. Second time just as good!

“Second time ordering mailer boxes from Packlane. We LOVED them!” — Mel

3. Packlane exceeds expectations

“Excellent quality. Very smooth online purchase process from downloading the right design template to ordering and order fulfillment. The boxes are excellent quality and the service very efficient. Would highly recommend Packlane.” — Nancy E.

4. Easily the best customer service I’ve ever received

“Easily the best customer service I’ve ever received from an e-commerce platform. I’ve been ordering for years and their staff (especially Jaime!) are incredibly helpful and the boxes themselves are great quality.” — Steph H.

5. Happy first-time customer

“I got a helpful representative on the phone. Did me a small, but meaningful, favor on the design to make my life easy. Aside from that, everything went smooth. Good quality, order arrived a few days ahead of schedule, good price.” — Michael P.

6. So easy, great quality!

“The process to build this box with the easy design tool almost seemed too good to be true. It arrived early and has been deemed a major component in the best direct mail piece the company has ever sent.”  — Stacy M.

7. Excellent experience from start to end

“From the assistance of the customer service agents with the design of our gift set mailer to the regular updates, and finally the delivery, excellent experience! The product quality is superb.”  — Precious Palettes Inc.

8. Easy to create and looks great

“I love the easy online design builder that enabled me to create a cool, eye-catching box that my clients will remember. Great way to create an impression for your business.”  — Fernando C.

9. Great experience. Will def get my future business.

“Did some shopping for the best price tied in with best shipping and Packlane was my choice. I could not be happier with my choice and plan on much future business with Packlane. Everything was printed centered and as designed.”  — Matt G.

10. Just fantastic all around

“Easy to use design tool, easy to order, and excellent quality. Just got my order today and I am in love. The boxes I ordered came out beautifully. Customer service is also top notch. I had a question about my order and was quickly put in touch with someone. Ordering again real soon.”  — Mark L.

What an epic journey 2024 has been. As we revisit these reviews, we realized how good this year was and it’s all thanks to our awesome customers — your feedback motivates us to keep thinking outside the box! Here’s to another year of exciting packaging adventures in 2025.