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Top FAQs Explore all FAQs
- What happens after I place my order? Do I get a proof before printing?
  
  Yes, you'll always see a proof before we print.
  
  After checkout, our Prepress team checks your artwork and emails you a 2D digital proof (PDF) within 24 hours.
  
  You then have 3 business days to approve it, request changes, or update your design yourself. Need a hand? Message our Prepress team right from the proof page.
  
  We'll send reminders. If we haven't heard from you by the 4th business day, we'll approve the proof for you and start production to prevent more delays. After that, we can't make changes or cancel, so review your proof as soon as it lands.
- How do I know if my art is printable?
  
  Our Prepress team reviews your artwork before production and flags anything that might not print as you expect: low-resolution images, small text, thin lines, or artwork orientation. You'll see those notes on your digital proof, and if you're not sure how to fix one, our Prepress reps are happy to help.
  
  One thing we don't review is content. Please check your spelling, layout, colors, scannable codes, and specs yourself. We print exactly what's on the approved proof, so anything missed there prints that way too.
- What is the turnaround time on my order?
  
  Most custom packaging takes 7 to 15 business days to produce, varying by product and increasing with quantity. Production starts once you approve your proof, and shipping time is separate.
  
  For your actual dates, design your packaging and enter your address at checkout. Dates shown there are our best estimates, not guarantees.
  
  Need it sooner? Rush Production is available on select products and quantities. Pair it with expedited shipping, and approve your proof as soon as it lands to keep your date on track.
- Can I get an instant quote for my order?
  
  Yes. Pick your style, size, material, quantity, and print options on any product page, and your price updates as you go. No forms, no waiting on a sales rep.
  
  Ordering in bulk, or need something we don't make standard? Share your project details through Packlane Plus, our team for large and custom runs, and we'll send you a quote.
- Can you print inside the box?
  
  Yes, on every box style we make, including Mailer Boxes, Shipping Boxes, and Product Boxes. Inside printing is one of the easiest ways to make an unboxing feel intentional.
  
  Design both sides right in our free 3D Design Tool. If you'd rather upload your own files, label them "Box Interior" and "Box Exterior" so our Prepress team knows which is which.
- What is a dieline and how do I get one?
  
  A dieline is a flat template that shows where your packaging folds and cuts. You build your artwork on top of it so everything lines up once assembled.
  
  Our 3D Design Tool shows the dieline right on the canvas, so there's nothing to download.
  
  If you design in Adobe Illustrator or a similar program, you can get yours free. Choose your options on the product page, click Upload Now, then select Download Dieline Template. Build your artwork on that PDF and upload it when you're ready to order.

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Artwork Guidelines

Q: How do I request a dieline template?

You can download a free custom dieline instantly in three easy steps: 1. Visit the product page and configure your custom packaging product. 2. Click Upload Now to proceed to the upload page. 3. Click Download Dieline Template to download the PDF dieline. You can use this file to create your artwork in Adobe Illustrator or another design application, then return to the Upload Now page to submit it with your order.

Q: How do I set up artwork on a dieline template?

If you prefer to design in Adobe Illustrator or another design application, you can request a free dieline template to create your artwork. See the steps above! For complete setup instructions, dieline requirements, and artwork tips, see our guidelines for setting up artwork on a dieline template .

Q: Can I use a 2D dieline instead of the 3D Design Tool?

Yes. If you prefer to create your artwork in Adobe Illustrator or another professional design application, you can request a free dieline template to use when designing your artwork. If you are designing a box outside of our 3D Design Tool , you can reference one of our printable Box Models to preview how artwork will be positioned once your box is printed, folded, and assembled. These printable PDFs let you fold a paper model of your box style to verify that your artwork will appear right-side up when it's produced. For instructions and tips for preparing artwork on a dieline, see Setting up artwork on a dieline template .

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Artwork Guidelines
Using Dielines & Templates

Using Dielines & Templates

How do I request a dieline template?

1. Visit the product page and configure your custom packaging product.

2. Click Upload Now to proceed to the upload page.

3. Click Download Dieline Template to download the PDF dieline.

How do I set up artwork on a dieline template?

Can I use a 2D dieline instead of the 3D Design Tool?

Artwork Guidelines

Using Dielines & Templates

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