Ordering and Samples

Ordering custom packaging from Packlane is easy: 

1. Choose your product.   
2. Enter your box dimensions, quantity, and other specifications.   
3. Upload your artwork or design your packaging using our online  3D Design Tool .   
4. Review your order and complete checkout.   
5. Approve the digital proof we send, then production begins.  

About your proof: After checkout, we'll email you a digital proof so you can check your design before anything goes to press. You have 3 business days to approve it or request changes, and we'll send reminders along the way. 

If we haven't heard from you by the 4th business day, we'll approve the proof for you and start production, so your delivery date doesn't keep slipping. Whatever's on that proof is what we print — so give it a look as soon as it lands.  

Our minimum order quantity depends on the product, for example: 

• Corrugated boxes:  1 unit 
• Cardstock boxes:  25 boxes
• Pouches:  100 units 

These low minimums make it easy to order a custom-printed small batch and test your design, material, and packaging size before placing a larger order. Please visit our product detail pages to confirm the minimum order quantity for your desired product.  

Your test order follows the same proofing and production process as a regular order—Rush Production and expedited shipping are available for eligible orders. 

For help determining box dimensions, visit our Box Sizing Guide. 

If you want to compare materials, print finishes, and box styles, our Sample Kit is a great alternative to ordering a custom box sample. The Sample Kit is free—you only pay for shipping. 

For orders over 3,000 units (cardstock boxes) or 10,000 units (corrugated boxes), or for special manufacturing requests, visit Packlane Plus for a custom quote.  

Yes. If you need more boxes than the item’s page shows, our Packlane Plus team can help you find the most cost-effective solution for your project, including the best printing method for your order.

To request a quote, submit your project through Packlane Plus. Be prepared to provide: 

• Your desired quantity 
• Your desired product(s) and the size of each (interior dimensions, in inches)
• Your preferred material
• The status of your artwork 
• Your requested delivery timeline (if applicable) 

Our experts can help you sort through available options to build your packaging game plan.

No. You can upload your artwork when placing your order, and our team will provide a digital proof for you to review before production begins. 

If your artwork needs changes, you can request revisions during the proofing process until you're happy with the final design. 

If you don't have artwork yet, you can create your design using our 3D Design Tool, save it, and come back to complete your order later. 

Yes. If you're signed in to your Packlane account, you can save your box design and return to it anytime. 

Save your design while using the 3D Design Tool, then access it later from Saved Designs in your account to continue editing or complete your order. 

You can reorder a previous order using the Reorder feature if you don't need to change your artwork, dimensions, or material. 

1. Log in to your Packlane account. 
2. In  My Account , go to  My Orders . 
3. Find the item you want to reorder. 
4. Under “Order more”, enter the quantity you'd like to order. 
5. Click  Reorder . 
6. Review the configuration and make any additional adjustments.
7. Click  Reorder this item.
8. Complete checkout. 

You can make most changes before approving your proof.  

After proof approval, some changes may not be possible. Shipping address changes may incur carrier fees and can cause delivery delays. 

Read complete details about making changes on an order. 

On orders with custom printing, you should receive a PDF proof within 24 hours after placing your order. 

If you don't receive your digital proof within 24 hours, check your Spam/Junk, Promotions, and Updates folders. If it's still missing, please get in touch with our Customer Service team. 

You can request changes and go through as many proof revisions as needed until you're happy with your design. You may also cancel your order during the proofing process if necessary. 

Once you approve your proof, your order moves into production and can no longer be changed or canceled. Your item then goes through printing, cutting, folding, quality assurance, and packing before shipment.  

Production does not begin until you approve your proof. Delays in proof approval may affect your estimated delivery date. 

About your proof: After checkout, we'll email you a digital proof so you can check your design before anything goes to press. You have 3 business days to approve it or request changes, and we'll send reminders along the way. 

If we haven't heard from you by the 4th business day, we'll approve the proof for you and start production, so your delivery date doesn't keep slipping. Whatever's on that proof is what we print — so give it a look as soon as it lands.

For current turnaround times, visit our individual product pages and configure your custom package. 

Please note: 

• Production turnaround begins  after you approve your proof . 
• Production times vary based on product and quantity selected. 
• Shipping time is  not included  in the production turnaround. Delivery time depends on your shipping method and location. 
• Rush Production  is not available for certain products and quantities. 
• All production and delivery dates are  estimates  and are not guaranteed due to the custom manufacturing process. 
• For the most accurate estimated delivery date and shipping cost, proceed to checkout and enter your shipping address. 
• If you choose  Rush Production , we recommend selecting an expedited shipping method to receive your order as quickly as possible. 

Yes. We offer rush production on eligible orders. For current availability, visit our individual product pages and configure your custom package. 

Please note: 

• Production turnaround begins  after you approve your proof . 
• Production times vary based on product and quantity selected.
• Shipping time is  not included  in the production turnaround. Delivery time depends on your shipping method and location. 
• Rush production  is not available for certain products and quantities. 
• All production and delivery dates are  estimates  and are not guaranteed due to the custom manufacturing process. 
• For the most accurate estimated delivery date and shipping cost, proceed to checkout and enter your shipping address. 
• If you choose  Rush production , we recommend selecting an expedited shipping method to receive your order as quickly as possible.

Please note: All production and delivery dates are estimates and are not guaranteed. 

You can check your order status and estimated delivery date on your My Orders page. 

Please keep in mind that estimated delivery dates are not guaranteed. Because each order is custom manufactured, production timelines may vary. Shipping delays can also occur after an order has been handed off to the carrier.  

If your order has already shipped, we recommend checking the carrier's tracking information for the most current delivery status. 

If your estimated delivery date has passed and your order has not shipped, or if your tracking information shows a delay or another issue, please contact our Customer Service team. We'll be happy to review your order and provide an update.   

The easiest way to estimate shipping costs is through our checkout page. Create a mock order using the same box style, size, and quantity you plan to purchase—no artwork is required. 

1. Select your box style and enter your box dimensions. 
2. Choose your order quantity. 
3. Click  Checkout . 
4. Enter your shipping address. 
5. Click  Get Delivery Options  to view available shipping methods, estimated transit times, and shipping costs. 

This estimate is free and doesn't require payment information. 

Please note: This process estimates shipping costs only. To receive accurate box pricing, build your item’s specs on the item page, or in our 3D Design Tool, where pricing updates in real time. If your order requires a custom dieline, request one through our Packlane Plus team. 

For large orders that may ship via LTL freight, or if you need special freight services, please contact our Customer Service team. We'll be happy to help estimate your shipping costs based on your delivery address, box specifications, quantity, and timeline.

You can cancel your order any time before you approve the proof. 

To request a cancellation, contact our Customer Service team as soon as possible by email or live chat and include your order number. 

Once your proof has been approved, your order moves into production and can no longer be changed or canceled.