Packlane Packlane

Frequently Asked Questions

Can I get a sample?

Yes, we’re good like that. Fill out this form with your name and delivery address and we’ll send you a pre-printed sample for you to admire, hang on your wall, or use as a place mat.

If you decide to place an order, we’ve deliberately set the minimum number at just 10-25 units (depending on the style) so that you can test out your design on a small quantity, to make sure it’s exactly how you want it.

How long do I have to wait for my boxes after placing an order?

Not long! No one likes to be kept waiting, so we get your boxes to you as quickly as possible.

When you place your order, you should receive a digital proof within 24 hours. You can make changes and go through as many rounds as you need to get your box design the way you want it, and you can cancel your order during the proofing cycle if necessary.

Once you accept your proof, your order moves into production and no further changes or cancellations are possible. Your order goes though several production lines including printing, cutting, folding, QA, and packing for shipment.

As a guide, here are the expected number of calendar days for production turnaround, until your order is shipped, not including the shipping transit time you select during checkout. Please note that the following lead times assume that your final proof is approved within 24 hours of receipt.

Standard Turnaround

Quantity Lead Time
10-249 12 days
250 and beyond 12-14 Days

Rush Turnaround

Please note that rush processing may not be available for larger quantities.
Quantity Lead Time
10-200 (exceptions may apply) 9 days

Shipping time will depend on where you are in the USA. You can drop us an email to find out how long the boxes should take to ship to wherever you need them to go.

Can you ship my boxes outside the United States?

At the moment it's very expensive, but we do ship internationally. Please fill out your complete address in the final checkout form for a shipping estimate before placing your order.

How will my boxes get to me?

We ship them flat and in stretch-wrapping for protection via UPS Ground., For larger orders, all items are shipped on a pallet via LTL freight. All LTL freight deliveries will be curbside unless you have arranged an alternative with us beforehand.

You’ll receive an email with all the tracking information as soon as your order is on its merry way to you (so you know when to wait by the door with excitement).

Can I ship a mailer box without using any other external packaging?

Of course. Many of our customers do this and report that our mailer boxes hold up excellently in transit. Hooray!

What do I need to consider when setting up a design for digital printing onto corrugated material?

There are a couple of industry-standard recommendations we would make:

  • choose a font that is 14 points or larger to ensure high quality display (too small and the words may appear fuzzy)
  • choose a thicker or bolder font over a skinny one so that no type gets lost in the printing process

The same goes for any fancy line art or fine detailing. For more info, see our artwork guidelines.

If you’re worried your design might not turn out quite right, just let us know before you make an order and we’ll review and advise on any possible issues.

What do I need to consider when setting up a design for digital printing onto paperboard cartons?

There are a couple of industry-standard recommendations we would make:

  • Choose a font that is 8 points or larger to ensure high quality display (too small and the words may appear fuzzy)
  • Choose a thicker or bolder font over a skinny one so that no type gets lost in the printing process
  • Place your type at least .125" away from all edges and folds so that it isn't distorted or cut off when the box is assembled.

The same goes for any fancy line art or fine detailing. For more info, see our artwork guidelines.

If you’re worried your design might not turn out quite right, just let us know before you make an order and we’ll review and advise on any possible issues.

How thick and heavy will my box be?

This depends on the style you go for. Our default stocks are:

Shipping box
B-Flute 32 ECT - ⅛ inch thickness

Mailer box
E-Flute 32 ECT - 116 inch thickness

Classic carton
16pt or 18pt SBS (depending on your box dimensions)

Do these numbers sound confusing? Just drop us a line and we can advise on what would best suit your needs.

Is the price affected by the number of colors used in the design?

No, so feel free to channel your inner Picasso to create as colorful a masterpiece as you like.

Are the dimensions for inside the box or outside the box?

All of our dimensions are given as inside measurements to make it easy for you to determine if your product will fit. The dimensions are given as Length × Width × Depth. The length dimension is the one that determines on which side the box opens or hinges.

Can you print mailer boxes with a glossy finish?

Indeed we can! We use a premium clay-coated white corrugated material called Dreamcoat™which creates a gorgeous glossy sheen to the ink when printed. With the Dreamcoat finish, the unprinted areas remain smooth matte while the inked areas are glossy, providing a striking visual texture to your printing.

Is your corrugated board single or double wall?

Single wall. To see the individual thicknesses or our boxes, click here.

Can you split an order and ship to different destinations?

Not at the moment. If you’d like to ship to different destinations, you just need to make separate orders.

Can you print larger quantities?

Absolutely! Just let us know how many you need and we’ll get it sorted for you.

Can you print inside the box?

Why yes we can - but only for standard turnaround orders (not speedy). Fire us over an email for a quote!

Can I add artwork to a 2D template instead of using the 3D box designer?

Sure thing. We can create a dieline template for you, totally free, for whatever size you need. Just send us a request!

Does Packlane offer color matching?

Packlane does not offer color matching services at this time, and cannot guarantee the consistency of colors between multiple orders, or between the website display (RGB) and resulting print (CMYK).

Can you combine ship my orders?

We can only guarantee combined shipping when the combined size and quantity of the orders reaches the minimum for an LTL (less-than-truckload) freight shipment. In that case, we hold all of the orders until they are fully complete. Combined shipping cannot be requested for any priority or expedited orders.

Otherwise, we note that your jobs are related, but cannot guarantee combined shipping. Due to prepress and the manufacturing process, there is a possibility that they will enter production at different times. If you have any questions about combining shipping on your particular order, feel free to message our support team.

How do freight deliveries work?

If you are ordering a large quantity (400+ units of a medium-large size box), we may be shipping your order via LTL (less-than-truckload) freight instead of UPS Ground. For those unfamiliar with LTL, this means that your boxes will be packed onto a large 48" x 40" pallet instead of a cardboard parcel. The shipping price you see on the checkout page includes freight with lift-gate or curbside delivery only.

If you are having a freight shipment delivered to your residence, please keep in mind the following:

  • While we happily offer freight to residences, "curbside" delivery means the palette will be brought to the curb only. If you require inside delivery, please message us immediately after placing your order.
  • The freight carrier will call you to coordinate an appointment for delivery. Depending on availability and ease of scheduling, this may delay your delivery date (typically by 1 day.)
  • Freight is typically delivered from 18 wheel trucks. If you feel uncomfortable or are otherwise unable to have large vehicles in your neighborhood, please contact us before placing an order for a large quantity. We may be able to coordinate a solution.

Depending on the LTL carrier, drivers may have minimal customer service training. If you would prefer white-glove service, inside delivery, or palette removal, please email us and we'll be happy to help.

If any type of freight upgrade is needed, we reserve the opportunity to apply upgrade costs.

How will my order be affected by the holiday schedule?

The holidays are coming! To ensure you receive your boxes in plenty of time, please keep in mind the following schedule impacts:

Our production facilities will be closed for Thanksgiving weekend (11/24 - 27). Standard orders received from 11/10 through 11/25 will have lead times of approximately 12 - 14 calendar days after proof acceptance until shipping. Rush production orders will not be accepted from 11/13 through 11/25.

Expedited shipping options will remain available throughout this time.

UPS Ground service at this time of year may take slightly longer than expected as they manage the holiday rush, so allow an extra 1 - 2 business days over the estimate if you select ground services. UPS does not guarantee transit times on their Ground service. UPS does not deliver on Saturdays, Sundays or 11/24 (Thanksgiving Day).